Dr Suzannah Hill

(MBACP (Accred), MBPsS, Dip. P.Dip, BSc, PhD)

Counselling Kent Ashford Therapy Psychotherapy Mindfulness Meditation Pluckley Clinical Supervision Coaching

Live your life in colour

Counselling : Coaching : Psychotherapy

Mindfulness : Clinical Supervision

Privacy Policy

 

Privacy Policy

 

The General Data Protection Regulation

 

This privacy policy governs the manner in which Suzannah Hill uses, maintains and discloses information collected from clients and supervisees using Suzannah Hill Therapeutics services.  This privacy policy applies to the practice; website and services offered by Suzannah Hill, online, by telephone or within her private practice.

 

Clients seeking therapy, and supervisees seeking clinical supervision, will be issued with a digital copy of the Privacy Policy when completing their Initial Assessment Questionnaire, which contains the following information. They will be asked to digitally sign that they understand and agree with how information is collected, stored and held before therapy/supervision can commence.

 

Personal information I collect from clients seeking therapy:

 

Required

•Name

•Date of birth

•Next of Kin and GP details

•Occupation

•Contact details (address, email, phone numbers, and skype or facetime user names where relevant)

•Preferred contact details and contact preferences

•Session preferences

•Referral route information

•Medical and psychiatric conditions relevant to counselling

•Medications relevant to counselling

•Family history relevant to counselling

•Safeguarding risk information relevant to counselling

•Client goals and expectation from counselling

 

Optional

•Therapeutic support history relevant to counselling

 

Personal information I collect from supervisees seeking clinical supervision:

 

Required

•Name

•Next of Kin and GP details

•Occupation information

•Contact details (address, email, phone numbers, and skype or facetime user names where relevant)

•Preferred contact details and contact preferences

•Session preferences

•Referral route information

•Supervision requirements (monthly time required, areas of focus)

 

Optional

•Supervision requirements (orientation and focus, development needs, information about previous or concurrent supervision arrangements)

•Training information

•Professional registration details

•Practice information (e.g. client groups and modalities worked in)

•Health information relevant to supervision

Purpose:

This personal data is collected in order to make assessment and referral decisions, to meet professional and ethical requirements of my registration and insurance, and to inform the therapeutic/supervision process. Your personal data will not be used for marketing purposes.

 

How I store information:

•Handwritten notes pertaining to sessional content and personal details are kept in separately, in locked storage and a digital password -protected cloud-hosted database respectively.

•Smart phone: My smart phone is locked and is only accessible using a password or fingerprint. I do not store your contact numbers.

•Email: Email addresses are stored in a password-protected email account.

•Appointment times and dates are stored in password-protected cloud-hosted calendar.

•Session recordings: where made in accordance with our Therapeutic/Supervision agreement, any session recordings will be stored or a password-protected device, kept in locked storage.

•Website: No personal information is stored by me on my website.

•Third party websites: Clients and supervisees may find content on my website or professional social media accounts that links to the sites of other third parties e.g. online directories or content hosts. I do not control these sites which have a link to mine and I am not responsible for how they collect, store or use information.

 

All the personal data you provide is processed within the EU, however, for the purposes of IT hosting and maintenance, this information may be located on servers outside the EU. No third parties have access to this data unless the law allows them to do so. My hosting provider is committed to adhering to GDPR requirements.

 

Documents Held:

•Contract/Agreement form (client/supervisee is issued with a digital copy at commencement of therapy/supervision. A copy of this e-mail is retained)

•Privacy statement signed by client/supervisee (client/supervisee is issued with a digital copy at commencement of therapy/supervision. A record of digitally signing this agreement is retained in a password-protected cloud-hosted database)

•Assessment form (held on a password-protected cloud-hosted database)

•Client/supervisee codes (securely stored hard copy)

•Summaries of client/supervisee sessions (securely stored hard copy)

 

Documents are kept for 6 years to comply with Insurance policy terms, or in the case of clients under the age of 18, from 6 years from their 18th birthday. This is so I have a reference should you decide to return to therapy in the future.

 

How I may share your personal information:

 

•Supervision: I attend regular clinical supervision to ensure my practice remains safe and ethical. Session details and client codes may be shared with my Supervisor(s).  

•Professional registration: On occasion, I may be required to record and submit material of some sessions for evaluation and accreditation. Any written or recorded material used would not reveal your identity and would only be reviewed by clinicians bound by the relevant Code of Ethics.

•Clinical Will: Your name & contact details will be shared with my Clinical Executor so that in the unlikely event of my sudden death you can be contacted should you still be in therapy/supervision with me. My Therapeutic Executor will sign a confidentiality agreement document.

•Emergencies: If your health or safety, or the health and safety of another person is in jeopardy, I may share your details with a healthcare service such as your GP or Mental Health Crisis Team or other relevant authority. In these instances, disclosure would always be encouraged from you in the first instance, and always discussed ahead of any contact with the relevant agencies if that is possible, except in cases where I have a legal obligation to make a disclosure without your prior knowledge, e.g. under the Terrorism Act.

 

Erasing your information: All records are erased 6 years following the cessation of therapy to comply with insurance policy terms, or in the case of clients under the age of 18, from 6 years from their 18th birthday).                              

                               

Your Rights:

•Right to Access: You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.

•Right to be Forgotten: You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.

•Data Portability: As the client/supervisee, you have the right to receive your personal information which you previously provided; also you have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is Suzannah Hill (Suzannah Hill Therapeutics) May 2018.